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Health Plans Deliver The Worst Customer Experience
This post examines the 13 health plans included in the 2012 Temkin Experience Ratings. Kaiser Permanente was the top rated health plan, the only plan to receive an “okay” rating, but it is only ranked...
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Sam’s Club Is Easiest To Work With, Health Plans Are Most Difficult
We recently published the 2012 Temkin Experience Ratings that ranks the customer experience of 206 companies across 18 industries based on a survey of 10,000 U.S., companies. The ratings are based on...
View ArticleClik here to view.
Report: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
View ArticleClik here to view.
TriCare and Kaiser Permanente Lead Health Plans in 2013 Temkin Experience...
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
View ArticleClik here to view.
Advantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
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USAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
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Amazon and USAA On Top of 2013 Temkin Web Experience Ratings
We just released the third annual Temkin Web Experience Ratings of 211 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
View ArticleClik here to view.
USAA On Top of 2013 Temkin Customer Service Ratings
We just released the third annual Temkin Customer Service Ratings of 235 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
View ArticleClik here to view.
Kaiser Permanente and Humana Lead Health Plans in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Kaiser Permanente earned the...
View ArticleKaiser Permanente and TriCare Earn Top Customer Experience Ratings for Health...
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Kaiser Permanente and...
View ArticleHealth Plans Deliver The Worst Customer Experience
This post examines the 13 health plans included in the 2012 Temkin Experience Ratings. Kaiser Permanente was the top rated health plan, the only plan to receive an “okay” rating, but it is only ranked...
View ArticleSam’s Club Is Easiest To Work With, Health Plans Are Most Difficult
We recently published the 2012 Temkin Experience Ratings that ranks the customer experience of 206 companies across 18 industries based on a survey of 10,000 U.S., companies. The ratings are based on...
View ArticleReport: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
View ArticleTriCare and Kaiser Permanente Lead Health Plans in 2013 Temkin Experience...
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
View ArticleAdvantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
View ArticleUSAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
View ArticleAmazon and USAA On Top of 2013 Temkin Web Experience Ratings
We just released the third annual Temkin Web Experience Ratings of 211 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
View ArticleUSAA On Top of 2013 Temkin Customer Service Ratings
We just released the third annual Temkin Customer Service Ratings of 235 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
View ArticleKaiser Permanente and Humana Lead Health Plans in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Kaiser Permanente earned the...
View ArticleKaiser Permanente and TriCare Earn Top Customer Experience Ratings for Health...
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Kaiser Permanente and...
View Article